Privacy and data protection

Privacy policy

Abolengo de Alpaca, Aldenhövel 63, 59348 Lüdinghausen and DORMA VITA Näsemann oHG, Aldenhövel 41, 59348 Lüdinghausen (hereinafter referred to as “DORMA VITA” and “Abolengo de Alpaca”) take data protection issues very seriously and wish to ensure that your privacy as a user of the offerings of Abolengo de Alpaca and DORMA VITA is protected. DORMA VITA and Abolengo de Alpaca have therefore drawn up a privacy statement in which the customers of DORMA VITA and Abolengo de Alpaca are explained how their personal data is handled. DORMA VITA and Abolengo de Alpacareserve the right to adjust the content of this privacy statement from time to time. It is therefore advisable to periodically review this privacy statement.

1. General information

DORMA VITA and Abolengo de Alpaca commit themselves to observe the applicable data protection laws, in particular, the provisions of the German Federal Data Protection Act (BDSG) and the German Telemedia Act (TMG). DORMA VITA and Abolengo de Alpacacollect, process and use your personal data only with your consent or when this collecting, processing or use is permissible by law. We only process or use the data which is required for using the site or the data which you provide to us.

2. Personal data

Personal data is specific information about personal or factual circumstances regarding an identified or identifiable natural person (“data”), in accordance with Section 3 paragraph 1 of the German Federal Data Protection Act (BDSG). This includes the following information about your person.

3. Collection and processing of data

DORMA VITA and Abolengo de Alpaca collect, process and use the data you have provided to DORMA VITA and Abolengo de Alpaca only to the extent necessary for the following purposes:

Offers from DORMA VITA and Abolengo de Alpaca: The collection, processing and use of data is carried out for the purpose of fulfilling the legal obligation existing between you and DORMA VITA and Abolengo de Alpaca and the resulting services. In addition, DORMA VITA and Abolengo de Alpaca may process and use your data for purposes of user account management and the processing of your orders as well as for payment processing.

In addition, DORMA VITA and Abolengo de Alpaca collect technical information such as the name of your internet service provider, type of internet browser, operating system, screen resolution as well as the website that brought you to us, number and date of your visits, average time of your visit and the web pages you visited. The above data are stored automatically. We evaluate these data exclusively for statistical purposes and they are not traceable to you so that we can improve our internet services for you.

4. Transfer of personal data

DORMA VITA and Abolengo de Alpaca will not share your personal data with third parties, unless you have previously given your express permission or unless the transmission is required or permissible by law. We will in particular not sell or otherwise market your data to third parties. Transfers of data to government institutions and authorities is done only within the scope of mandatory national legal requirements. Our employees and partners are obligated by us to maintain secrecy and to comply with legal data protection regulations.

5. Cookies

DORMA VITA and Abolengo de Alpaca use cookies in order to recognize you as a user during the use of the service and to store technical data for the correct functioning of the website on your computer. A cookie is a text file which is stored on your computer and which enables an analysis of your use of the website. With these cookies DORMA VITA and Abolengo de Alpaca save only a random session number and random serial number for your visit.

You can prevent or limit the installation of cookies with a setting on your Internet browser. However, the steps and measures necessary to do this depend on the nternet browser you actually use. If you should prevent or limit the installation of cookies, however, this may result in not all of the functions on our website being able to be used to the full extent.

6. Data storage

Your personal data will be stored for only as long as necessary for the provision of our services or for as long as we are required by law or legally obligated to store this information.

7. Right of access, rectification, deletion

You have the right at any time to receive information free of charge about your personal data stored with DORMA VITA and Abolengo de Alpaca. If your data is stored incorrectly or wrongly by us, we will gladly correct, block or delete it. Please inform us of any changes to your data immediately.
Please direct requests for information, questions, complaints or suggestions to the following address:
DORMA VITA Näsemann oHG • Aldenhövel 41 • 59348 Lüdinghausen (Germany) or via email:

8. Newsletter

Our website offers you the opportunity to subscribe to our newsletter. The newsletter provides you periodically with information about our services. To receive our newsletter, we require a valid email address. We will review the email address you provide for the purpose of determining whether you are in fact the owner of the email address provided or whether the actual owner of said address is authorized to receive the newsletter. When subscribing to our newsletter, we will store your IP address as well as the date and time you subscribed. This serves to protect us in the event a third party improperly and without your knowledge makes use of your email address to subscribe to our newsletter. We will not collect any other data. The data thereby collected is used solely for the purpose of receiving our newsletter. No data is transferred to third parties. Nor is any of this information matched to any information that other components of our website may collect. You may cancel your subscription to the newsletter at any time. You will find additional details in the email confirming your subscription as well as in each newsletter.

9. Contacting us

On our website we offer you the opportunity to contact us, either by email and/or by using a contact form. In such event, information provided by the user is stored for the purpose of facilitating communications with the user. No data is transferred to third parties. Nor is any of this information matched to any information that may be collected by other components of our website.

10. Use of Google Analytics with anonymization

Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. Google Analytics employs so-called “cookies“, text files that are stored to your computer in order to facilitate an analysis of your use of the site.

The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.

We use Google Analytics with an IP anonymization feature on our website. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from member states of the European Union or signatory states to the Agreement on the European Economic Area.

Google will use this information to evaluate your usage of our site, to compile reports on website activity for us, and to provide other services related to website- and internet usage. Google may also transfer this information to third parties if this is required by law or to the extent this data is processed by third parties on Google´s behalf.

Google states that it will in never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

Google also offers a disabling option for the most common browsers, thus providing you with greater control over the data which is collected and processed by Google. If you enable this option, no information regarding your website visit is transmitted to Google Analytics. However, the activation does not prevent the transmission of information to us or to any other web analytics services we may use. For more information about the disabling option provided by Google, and how to enable this option, visit:

11. Use of MailChimp

Newsletter consent

You will be asked to consent to the use of your personal data to receive our newsletter as follows:

“I have read the privacy policy and I give my consent to data being processed by a service provider located in the United States”.

We use the newsletter to keep you informed about us and the products and services we offer. If you would like to receive the newsletter, we will ask you to give us a valid email address and information that will allow us to check that you are the owner of the email address provided, or that the owner of the email address has agreed to receive the newsletter. When you register for the newsletter we will store your IP address and the date of registration. This serves to protect us in the event a third party improperly and without your knowledge makes use of your email address to subscribe to our newsletter.

A comparison of the data collected in this way with data that may be collected by other components of our site is not carried out.

Newsletter via MailChimp 

We use the component MailChimp to send our newsletter.MailChimp is a service of The Rocket Science Group, LLC, 512 Means Street, Suite 404, Atlanta, GA 30318, USA.

If you register for our free newsletter, the data requested from you for this purpose, i.e. your email address and, optionally, your name and address, will be processed by The Rocket Science Group. In addition, your IP address and the date and time of your registration will be saved.
The Rocket Science Group guarantees that it will follow the “EU-US Privacy Shield” when processing data in the United States.

In addition, the Rocket Science Group offers further information about its data protection practices at MailChimp:

Further information on the EU-US Privacy Shield can be found at:

Federal Commissioner for Data Protection and Freedom of Information

You can cancel or revoke your subscription to this newsletter and thus your consent to the storage of your data at any time with future effect. Details can be found in the confirmation e-mail and in each individual newsletter.


Our newsletters contain so-called tracking pixels (web bugs). This pixel helps us evaluate whether and when you have read our newsletter and whether you have clicked any links contained therein.

The data processed will be stored so that we can optimize our newsletter and respond to the wishes of our readers. Accordingly, the data thus collected is used to send personalized newsletters to the respective recipient.

You will be asked to consent to the use of your personal data as follows:

“I agree that my data and my user responses will be stored electronically by newsletter tracking so that I can receive a personalised newsletter. By revoking the consent to receive the newsletter, the consent for the aforementioned tracking is also revoked.”

By revoking the consent to receive the newsletter, the consent for the aforementioned tracking is also revoked.

12. Use of Instagram

On our website we use Instagram, a service from Instagram Inc. The “Insta” button incorporated on our website will inform Instagram that you have accessed the corresponding page of our website. If you are logged in to Instagram, Instagram can connect this visit to our site to your Instagram account, and thus link the data. The data transmitted when you click on the “Insta” button will be stored by Instagram. You can find further information on the purpose and extent of this data collection, how the data is processed and used, your rights in this respect and the setting options available to protect your privacy, in the Instagram data protection information, which is accessible via

To prevent Instagram from connecting your visit to our website to your Instagram account, you should log out of your Instagram account before visiting our website.

13. References to other websites

SInsofar as Dorma Vita Näsemann oHG refers directly or indirectly to external Internet sites (“links”), Dorma Vita Näsemann oHG is not liable for the content, availability, correctness and accuracy of the linked pages, their offers, links or advertisements. Dorma Vita Näsemann oHG does not adopt the contents of the linked pages as its own and is not liable for illegal, incorrect or incomplete contents and in particular for damages arising from the use of the linked pages, unless there is an intentional or grossly negligent fault on the part of Dorma Vita Näsemann oHG.

14. Use of Klarna payment services

If you choose the payment option “immediate bank transfer”, you will be redirected to a website where you can carry out the payment transaction by entering your account number and a pin. “Immediate bank transfer” is a service of Klarna Bank AB (publ) Sveavägen 46, 111 34 Stockholm, Sweden. The following data may be collected and processed by Klarna:

– Contact- and identification information. Name, date of birth, title, billing and shipping address, email address, mobile phone number, etc.

– Information on goods/services. Details about the goods/services you purchase or order.

– Financial information. Financial information such as your income, potential credit commitments, negative payment remarks.

– Historical information. Information about your previous purchases with Klarna, previous payment- and credit acceptances.

– Information about the interaction between you and Klarna. How you use the services, data such as page response times, download errors, incoming and outgoing sides, as well as e-mail confirmations of receipt.

– Device information. E.g. IP address, language settings, browser settings, time zone settings, operating system and platform and screen resolution.

– Location based information. Information about your geographic location.

Further information on data protection is also available from Klarna directly:

Your data will be transmitted to Klarna based on Art. 6 para. 1 lit. a and Art. 6 para. 1 lit. b DSGVO, as you firstly consent to the use of the data by Klarna and secondly it is necessary for the fulfilment of the contract when choosing the above mentioned payment methods.

You may withdraw consent at any time without prejudice to the lawfulness of the processing carried out on the basis of the consent.

You have the right of information and objection to your data stored by us at any time, see section 7 on your data subjects’ rights.

Adapted model data protection declaration from the law firm Weiß & Partner